Privacy Policy

Effective Date: January 12th 2025

Willowtree Wellness is committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website and services.

1. Who We Are

Willowtree Wellness
Horncastle, Lincolnshire
📞 07826 195257

2. What Information We Collect

When you book a session, sign up for a newsletter, or contact us, we may collect the following personal data:

Contact Information – Name, email address, phone number
Booking Details – Information about the sessions or events you attend
Payment Information – Processed securely via third-party payment providers (we do not store payment details)
Health Information – If voluntarily provided for the purpose of tailoring your session (e.g., relevant health conditions)
Website Usage Data – IP address, browser type, pages visited, and session duration (collected via cookies and analytics)

3. How We Use Your Information

We collect your personal information to:

Process and confirm bookings for sessions or workshops
Communicate appointment reminders or changes
Respond to enquiries and customer support requests
Send newsletters and promotional updates (with consent)
Improve our website and services through analytics
Comply with legal and regulatory obligations

4. How We Store and Protect Your Data

Your information is stored securely and only accessed when necessary.
We do not sell, rent, or share your personal data with third parties for marketing purposes.
Any sensitive health information provided is treated with strict confidentiality.
Payment transactions are processed securely through trusted third-party payment providers.

5. How Long We Keep Your Data

We retain personal information only as long as necessary for the purposes outlined in this policy:

Booking Records – Kept for a minimum of 6 years for accounting and legal compliance.
Marketing Communications – Retained until you opt-out or request deletion.
Website Analytics Data – Typically anonymised and stored for up to 2 years.

6. Your Rights Under UK GDPR

You have the right to:
✅ Request access to the personal data we hold about you
✅ Request corrections to inaccurate or incomplete information
✅ Request deletion of your data (where legally permissible)
✅ Withdraw consent for marketing communications at any time
✅ Object to the processing of your data for certain purposes

To exercise any of these rights, please contact us.

7. Cookies and Website Tracking

Our website may use cookies to enhance your browsing experience.
These help with site functionality, analytics, and remembering user preferences.
You can adjust your cookie settings in your browser at any time.

8. Third-Party Services and Links

Our website may contain links to third-party sites (e.g., payment processors, event platforms).
We are not responsible for the privacy policies or practices of external sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated on our website.

10. Contact Us

For any privacy-related questions or requests, please get in touch:
📞 Phone: 07826 195257